New York

Frequently Asked Questions

Q: How to order a search?

A: Searches can be ordered from our ORDER page by completing the order form and making a credit card payment via our secure server.

Q: How do I know my credit card payment has been processed?

A: After your credit card information has been submitted and your payment approved, the confirmation will appear on the screen and you will be sent a confirmation email with a reference number. Please always include the reference number in your correspondence.

Q: How will I know that my order and payment have been received?

A: After having submitted the order form with your name, email address, and the search input data, you will shown a screen confirming that "Your order was successfully submitted." After submitting your credit card information in the next step you will get a message confirming the approval of your payment. You will also receive a reference number that should be included with any future correspondence.

In case of any unexpected technical error please contact us via our Contact Form.

Q: What is a Reverse Phone Number Lookup?

A: You provide a valid phone number, and we will find the owner of this number. For cellular numbers you will receive the billing name and address. (It does not necessarily have to be identical with the residential address of the subscriber.) For pay phones you will receive only the location of the pay phone. For regular landlines and unlisted numbers you will receive the physical address where the phone line is situated.

Q: Do you provide a list of incoming/outgoing phone calls?

A: No, we do not.

Q: What is the difference between "non-published" and "unlisted" number?

A: The terms "unlisted number", "non-published number" and "unpublished number" all mean the same. Such numbers are not listed in the local telephone directory and e not available via Directory Assistance (411) or telephone operators (0).

Q: Can I change or cancel my order?

A: Orders placed online are processed immediately. It is therefore impossible to cancel or modify a submitted order.

Q: How will I receive my search result?

A: The results are delivered by email. Please make sure that you type in your email address correctly. If there is an error in your email address, we are unable to deliver you the search result.

Q: When will I receive the search result?

A: Almost all searches are completed within 1-3 business days. Exceptionally, orders may take up to seven business days. If we are unable to complete your search within seven business days of receipt of your order and payment, you are entitled to request a refund.

All orders is processed as quickly as possible. Inquiring about the status of your order during the first three days will not accelerate the search.

Q: Can you always find the requested information?

A: High majority of searches can be completed to our customers' satisfaction. Only rarely we cannot find the requested information. In such a case your payment will be fully refunded.

The search result is guaranteed to be correct at the time of the completion.

Q: What happens if no phone number is associated with the provided address?

A: If you order a search for a phone number at a specific address and we find out that there is no phone line associated with this address, this information is regarded to be your result. Therefore the regular fee applies.

Q: What if I think that my search result is not correct?

A: If you think that the search result is incorrect, or if you are unhappy with any aspect of our services, you may write us via our Contact Form. If you do not contact us within thirty days from receiving the search result, you are irrevocably waiving your right to dispute the service.

Q: Are your searches confidential?

A: Definitely. All searches are absolutely confidential.

Q: Will the owner of the searched number know that I am trying to find out his/her information?

A: The owner has no way of knowing about the search or who ordered it.

Q: Do you offer quantity discounts for high volume orders?

A: Yes, please contact us via our Contact Form for details.

If you have any other question, please contact us using our Contact Form.